Canadians can't download the COMSCC app

Any and all discussions concerning events.
Post Reply
CalypsoBean
Speed Setter
Speed Setter
Posts: 150
Joined: Thu Jul 30, 2009 9:35 pm

Canadians can't download the COMSCC app

Post by CalypsoBean » Mon Sep 25, 2017 3:32 pm

Currently, the COMSCC app is only available on the US Google Play app store. Could it please be made available for Canadians too? It would be great to have access to this app.

jeffw
Moderator
Moderator
Posts: 830
Joined: Wed Oct 18, 2006 12:51 am
Location: Wilmington, MA

Re: Canadians can't download the COMSCC app

Post by jeffw » Tue Sep 26, 2017 10:43 am

Thanks for letting us know. I've opened a support ticket with GroupAhead (the app provider).
Jeff Wasilko
On the Track: 1995 Miata #08
To the Track: 2007 Volvo 780
On the Street: 2017 Volvo V60 Polestar

CalypsoBean
Speed Setter
Speed Setter
Posts: 150
Joined: Thu Jul 30, 2009 9:35 pm

Re: Canadians can't download the COMSCC app

Post by CalypsoBean » Tue Sep 26, 2017 11:13 am

Thanks Jeff - we appreciate it.

CalypsoBean
Speed Setter
Speed Setter
Posts: 150
Joined: Thu Jul 30, 2009 9:35 pm

Re: Canadians can't download the COMSCC app

Post by CalypsoBean » Mon Oct 02, 2017 8:20 pm

It's working as of last Friday - thanks.

jeffw
Moderator
Moderator
Posts: 830
Joined: Wed Oct 18, 2006 12:51 am
Location: Wilmington, MA

Re: Canadians can't download the COMSCC app

Post by jeffw » Mon Oct 02, 2017 9:59 pm

Yup! They fixed it while we were at Tamworth. Thanks for letting us know!
Jeff Wasilko
On the Track: 1995 Miata #08
To the Track: 2007 Volvo 780
On the Street: 2017 Volvo V60 Polestar

CalypsoBean
Speed Setter
Speed Setter
Posts: 150
Joined: Thu Jul 30, 2009 9:35 pm

Re: Canadians can't download the COMSCC app

Post by CalypsoBean » Wed Oct 04, 2017 4:20 pm

Where do we go for support with the app? I logged out so I wouldn't get notifications for the day I wasn't there, then when I tried to log back in it says it's sending me another verification email, and that it's going to do this each time I log in. The email never came.

TroyV
Administrator
Administrator
Posts: 1474
Joined: Thu Jan 12, 2006 3:02 pm
Location: Salem, NH
Contact:

Re: Canadians can't download the COMSCC app

Post by TroyV » Wed Oct 04, 2017 9:21 pm

Yes. Every time you log out, it will re-authenticate. Try it again and see if the email comes. If it doesn't I'd check to see if the emails are being caught up in your spam filter.
Troy Velazquez
#5 T50

jeffw
Moderator
Moderator
Posts: 830
Joined: Wed Oct 18, 2006 12:51 am
Location: Wilmington, MA

Re: Canadians can't download the COMSCC app

Post by jeffw » Wed Oct 04, 2017 11:29 pm

CalypsoBean wrote:
Wed Oct 04, 2017 4:20 pm
Where do we go for support with the app? I logged out so I wouldn't get notifications for the day I wasn't there, then when I tried to log back in it says it's sending me another verification email, and that it's going to do this each time I log in. The email never came.
Check your spam folder.

Also, you can turn off notification from within the app so you don't have to log out to disable them.
Jeff Wasilko
On the Track: 1995 Miata #08
To the Track: 2007 Volvo 780
On the Street: 2017 Volvo V60 Polestar

CalypsoBean
Speed Setter
Speed Setter
Posts: 150
Joined: Thu Jul 30, 2009 9:35 pm

Re: Canadians can't download the COMSCC app

Post by CalypsoBean » Thu Oct 05, 2017 10:13 am

I run my own mail server, so I did check my spam folder and my spam interception service - nothing. The address is whitelisted in any case.

Who should I contact? I can no longer log into the app.

jeffw
Moderator
Moderator
Posts: 830
Joined: Wed Oct 18, 2006 12:51 am
Location: Wilmington, MA

Re: Canadians can't download the COMSCC app

Post by jeffw » Thu Oct 05, 2017 11:20 am

Jeff Wasilko
On the Track: 1995 Miata #08
To the Track: 2007 Volvo 780
On the Street: 2017 Volvo V60 Polestar

CalypsoBean
Speed Setter
Speed Setter
Posts: 150
Joined: Thu Jul 30, 2009 9:35 pm

Re: Canadians can't download the COMSCC app

Post by CalypsoBean » Fri Oct 06, 2017 2:02 pm

Tech support got me back in - thanks again Jeff.

Post Reply

Who is online

Users browsing this forum: No registered users and 3 guests